What is 100% Customer Satisfaction Guarantee?
Our 100% Customer Satisfaction Guarantee ensures that you will be completely satisfied with your purchase. We carefully inspect each case before it is shipped to ensure the best quality. However, if you do find a defect with your item within 14 days of receiving it, please contact us with pictures of the issue and we will promptly arrange a replacement for you. Additionally, even if it is outside of the 14-day window, we offer a 1-Year warranty for one-time replacements of any defects. We will work with you to make sure you are completely satisfied with your purchase.
Can I return the product for a refund if I don't like it?
If you are not satisfied with your product, you may return it for a refund or exchange within 10 days of receiving your order (as per the delivery date on the tracking record, if applicable). To initiate a return, please contact us with your order number and we will provide detailed instructions. Please note that we only accept one-time exchanges and returns must be communicated with us beforehand. Refunds will be given in the original form of payment. However, please note that there may be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank if payment was made using credit/debit card or bank account. Customers are responsible for all return fees and it is recommended to use registered and traceable services for returning the package as the package remains the responsibility of the customer until it is received by our team.
Please note that there are certain limitations on returns and exchanges for specific products:
- Customized products are considered unique and creative expressions, and returns for reasons other than a CASEMAKR error will be subject to a 50% processing fee on the refund amount (after adjusting for any discounts or shipping costs).
- UV Sanitizers have special return and warranty policies.
- Shipping and express shipping fees are non-refundable.
- If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option at CASEMAKR discretion.